Welcome to Eshi Organics domestic shipping policy!
We want you to have a pleasant and trouble-free purchasing experience with us. The following are the terms and conditions that govern our online orders and shipping services:
After you submit an order, our team will process it within 2–3 business days. Please keep in mind that we do not process orders or proceed with shipments on weekends or holidays.
Due to a high volume of orders, there may be a little delay in shipment in some situations. However, don't worry; it will only be a few days. If there is a delay due to any unforeseen circumstances, we will notify you by email or phone as soon as possible.
You will receive a confirmatory email about your order placement and shipment with all of the required details as soon as your online order is dispatched from our end and on its way. As a result, you can trace your package and check for its possible arrival at your doorstep.
Customs and Taxes:
Please keep in mind that we are not liable for any customs, tariffs, or taxes that may be charged to your order during shipment. These extra charges, if any, after an order is dispatched from our warehouse are your responsibility. Tariffs, taxes, and other charges levied on your order during or after shipping are included.
While we take the best possible care in packing and dispatching your order, sometimes accidents happen during shipping. If you receive a damaged product, please do not worry. Kindly contact the shipping carrier company immediately to file a claim. They will assist you in the process, and your claim will be handled promptly.
Keep the Packaging and Receipt:
For any claims regarding damaged items, it's essential to save all the packaging materials and the receipt (as proof of purchase). This will help the shipping carrier process your claim smoothly and efficiently.
Currently, we only offer shipping services within Pakistan. However, we are working to expand our reach and target the global consumer base for organic Moringa leaves. So, stay tuned for more information.
If you have any questions, or product-related issues, or need more information regarding our service and policies, including this shipping policy, please contact our helpful customer service staff. They will be happy to help you round the clock with whatever you require.
At Eshi Organics, we strive to ensure that your orders reach you securely and promptly. We admire your confidence in us, and our shipping procedure is designed to make your buying experience enjoyable and efficient. If you have any inquiries or concerns, please do not hesitate to contact us.